OLS Meshcore Initiative Has Launched!
At Our Livable Solutions ("OLS", "we", "us", or "our"), we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information obtained through our website, https://ourlivable.solutions, and through our programs, services, volunteer activities, fundraising initiatives, and community engagement efforts.
Our Livable Solutions is committed to protecting the privacy and confidentiality of the personal information entrusted to us. This Privacy Policy is intended to comply with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA), where applicable.
We collect, use, disclose, and safeguard personal information in a manner that is reasonable, transparent, and consistent with our mission, legal obligations, and the expectations of those who interact with us.
We may collect personal information that you voluntarily provide, including:
Name
Email address
Telephone number
Mailing address
Donation information
Volunteer application information
Event registration information
Information submitted through contact forms, surveys, applications, referrals, or feedback forms
Any other information you choose to provide
We may also collect limited technical information automatically, including:
IP address
Browser type and version
Device information
Operating system
Website usage statistics
Cookies and similar technologies
We may use personal information to:
Respond to inquiries and requests
Provide information about our programs, services, and initiatives
Process donations and issue charitable tax receipts
Recruit, coordinate, and communicate with volunteers
Register participants for events or activities
Communicate with donors, supporters, partners, and community members
Distribute newsletters and organizational updates
Improve our website, programs, and services
Maintain records required by law
Protect the security and integrity of our systems and website
Fulfill other purposes for which information was provided
We will only collect and use personal information for purposes that a reasonable person would consider appropriate in the circumstances.
When you make a donation through CanadaHelps or another authorized donation platform, your payment information is processed directly by that service provider.
Our Livable Solutions does not collect or store complete payment card information. We receive only the information necessary to process donations, communicate with donors, and issue charitable tax receipts.
We encourage donors to review the privacy policies of any third-party donation providers they use.
Our website may use cookies, pixels, and similar technologies to improve website performance, understand visitor behavior, and provide certain features.
These technologies may collect information such as:
IP address
Browser type and version
Device information
Pages visited
Date and time of visits
Referring websites
General usage patterns
In addition to our own website functionality, third-party services such as Google Analytics, YouTube, Facebook, Mailchimp, and CanadaHelps may use cookies, pixels, or similar technologies to collect information about user interactions with our website and related services.
You may control cookies through your browser settings. Disabling cookies may affect certain website functions and user experience.
Individuals who subscribe to our newsletter, mailing lists, or other communications may receive updates about our programs, events, fundraising activities, and organizational news.
We use Mailchimp to manage and distribute email communications. Subscribers may unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly.
We do not sell, rent, or trade personal information.
We may share personal information:
With service providers who assist us in operating our website, programs, and communications
When required by law, court order, or legal process
To protect the rights, safety, property, or security of Our Livable Solutions, our staff, volunteers, participants, or the public
With your consent
As otherwise permitted or required by applicable law
Third-party service providers are expected to maintain appropriate safeguards for personal information and use it only for authorized purposes.
We take reasonable administrative, technical, and physical measures to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.
While we strive to protect your information using industry-standard practices, no method of electronic transmission or storage can be guaranteed to be completely secure.
We retain personal information only as long as necessary to fulfill the purposes for which it was collected, meet legal and regulatory obligations, resolve disputes, maintain appropriate records, and enforce our agreements.
When personal information is no longer required, it will be securely deleted, destroyed, or anonymized where appropriate.
To support our operations, communications, fundraising activities, and website functionality, Our Livable Solutions uses trusted third-party service providers. These providers may collect, process, store, or otherwise handle personal information on our behalf or directly from users interacting with their services.
The third-party services we currently use include:
We use Google Analytics to understand how visitors use our website and to improve website performance and user experience. Google Analytics may collect information such as IP addresses, browser information, device information, pages visited, and time spent on the website.
We use CanadaHelps to process online donations and issue charitable tax receipts. When making a donation through CanadaHelps, personal and payment information is collected and processed directly by CanadaHelps in accordance with its privacy practices. Our Livable Solutions does not receive or store complete payment card information.
We use Google Workspace services, including email, cloud storage, and productivity tools, to communicate with donors, volunteers, community members, and partners, and to securely manage organizational information.
We use Mailchimp to manage newsletters, email communications, and subscriber lists. Individuals may unsubscribe from marketing or informational emails at any time by using the unsubscribe link included in those communications.
Our website may contain embedded YouTube videos. When you view embedded content, YouTube may collect information about your interaction with the content and may place cookies or similar technologies on your device.
Our website may link to or integrate with Facebook. Facebook may collect information about visitors who interact with Facebook content, plugins, or links associated with our website.
Information collected by these third-party providers is governed by their respective privacy policies. We encourage users to review those policies to understand how their information is collected, used, and protected.
Some service providers may store or process information outside of Canada. As a result, personal information may be subject to the laws and lawful access requirements of the jurisdictions in which it is stored or processed.
Our website may include embedded content, social media feeds, videos, or links from third-party platforms such as YouTube and Facebook.
These platforms may collect information about your interaction with their content, including through cookies, tracking technologies, or account-based activity.
Your use of these services is governed by the privacy policies and terms of the respective providers. Our Livable Solutions is not responsible for the privacy practices of external websites or services.
Subject to applicable laws, you may have the right to:
Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Withdraw consent for certain uses of your information, subject to legal or contractual restrictions
Ask questions about our privacy practices
Submit a privacy-related complaint
To exercise these rights, please contact us using the information below.
Our website is intended for a general audience. We do not knowingly collect personal information from children without appropriate consent where required by applicable law.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, technology, or organizational operations.
Updates will be posted on this page along with a revised "Last Updated" date. Continued use of our website after changes are posted constitutes acceptance of the updated Privacy Policy.
If you have questions about this Privacy Policy, our privacy practices, or how we collect, use, or protect personal information, please contact:
Our Livable Solutions
106-82 Sydenham Street
Kingston, Ontario K7L 3H4
Phone: (613) 383-2292
Email: info@ourlivable.solutions
Individuals who have concerns regarding the collection, use, or disclosure of their personal information may contact us to discuss our privacy practices or submit a privacy-related complaint. We will make reasonable efforts to respond to inquiries and complaints in a timely manner and in accordance with applicable privacy laws.